We will provide a refund within 30 days of the date of purchase providing items are returned to us in their original condition with the security seal still intact and attached to the item.
Please fill out the form enclosed in your delivery, mark the items you wish to return and select a reason code. Place this form back in your package and seal.
You can return your shoes for free using our Collect+ service. Click here to download your free returns label and attach to the parcel before taking it to a Collect+ drop off location.
Alternatively you can attach the adhesive label from the invoice onto the parcel and take the package to your local post office. You will be charged the cost of returning the goods if you prefer this method.
All refunds will be made to the card originally used to purchase the goods.
Please be aware that whilst we aim to get your refund to you as quickly as possible, some card returns can take up to 30 business days for banks to complete, depending on their processing time. This can vary between card issuers and unfortunately we are unable to influence this.
Any returns received outside the 30 days are accepted at the discretion of Hudson Shoe Agencies Ltd.
You can return an item for an exchange if you would like a different size of the same item. If you want a different item, then you'll need to return the unwanted item for a refund and place a new order.
Please fill out the form enclosed in your delivery, mark the items you wish to exchange, select reason code 7 and tell us what size you would like instead. Then use our Collect+ free returns service or choose another method, such as royal mail at your own expense.
If the return you have asked for is available you will receive a new order confirmation when it is processed at our warehouse. If the exchange requested is not available, you will be contacted by a member of our customer service team, and a full refund will be processed.
Please note that shoes returned to us without their original packaging or with scratched or damaged soles may not be accepted and will be returned to you. Therefore, should you think you may wish to return any item, please ensure that you keep the original packaging.
This does not affect your statutory rights.
Any exchanged items will be sent to the same delivery address as your original order.
If you feel there is a fault with your shoes; please take them back to the store you purchased them from, together with a proof of purchase. Your receipt acts as your contract with that store. They can then examine the shoe to see if they deem it to be a manufacturer fault. If advised as such, they can then send it back to us for an internal inspection, at which point it is at retailer discretion as to whether they offer, exchange, credit note or refund. Each of our stockists has its own returns policy, so you will need to check this when making a purchase. If they do not feel it is a manufacturer fault, it is at their discretion.