WEB RETURNS POLICY
Hudson Shoe Agencies Ltd. (“Hudson”) will provide a refund within 14 days of the date of purchase providing items are returned to us in their original condition with the security seal still intact and attached to the item.
Should you wish to return any item: Please log into your account and go to the returns tab. Please select the item from your orders that you wish to return, highlighting it and then select a reason for return. A returns label will then be emailed to you in due course which will need to be attached to the package. Take your package to the Post Office and ensure you receive proof of postage as unfortunately we cannot refund any goods lost in transit.
We will refund to you the original shipping cost however you will be charged the cost of returning the goods.
Please note that shoes returned to us without their original packaging or with scratched or damaged soles may not be accepted and will be returned to you. Therefore, should you think you may wish to return any item, please ensure that you keep the original packaging.
All refunds will be made to the card originally used to purchase the goods.
Please be aware that whilst we aim to get your refund to you as quickly as possible some card returns can take up to 30 business days for banks to complete depending on their processing time. This can vary between card issuers and unfortunately we are unable to influence this.
Any returns received outside the 14 days are accepted at the discretion of Hudson Shoe Agencies Ltd.
This does not affect your statutory rights.
If you would like a new model of shoe, or swap sizes, a new order will have to be placed.
Please love your shoes as much as we do and take care of them. Any leather soled shoes will need special care and should not be worn continuously in adverse weather conditions. For further information please click through this link: http://www.hudsonshoes.com/journal/?cat=11
CARD PAYMENTS AND SECURITY
We accept the following cards: Visa, Visa Debit, Visa Electron, Mastercard, Maestro and Solo. We do not store or see
any card information on our system. All card transactions are processed using Secure Trading. For further information
please refer to www.securetrading.com
Payment is taken at point of despatch and not before.
All sterling prices include VAT.
Hudson are committed to protecting your privacy. We use the information we collect about you to process your order.
When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and its expiry date.
This allows us to process and fulfil your orders and to notify you of your order status.
We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.
We do not sell, trade or rent your personal information to others nor will we use your information to share with outside companies.
By using our Web site, you consent to the collection and use of this information by Hudson. We will post any changes to our
Hudson are currently only able to deliver goods in the UK ( including Northern Ireland) and ROI - We apologise for any disappointment this may cause to our international fans!
Any orders placed over the weekend and Bank Holidays will be processed on the next working day.
Standard Delivery £4.99
You will receive your order within 3-4 working days from placing your order.
Unfortunately, we are not able to offer weekend or bank holiday deliveries at the moment.
When a parcel is delivered you will be asked to sign for it as proof of receipt. If you are not there, a card will be dropped through
your door stating how to get your parcel.
We will contact you immediately if, for any reason, we are unable to fulfil your online order from our warehouse.
We will only take payment if we are able to complete your order.
CANCELLING YOUR ORDER
We realise not everything in life works out, so in line with UK sales law, you have 7 days from receiving your package to cancel your order. If you wish to cancel the agreement you must notify us of this in writing within the 7 day cooling off period and send your notification to us by email email@example.com
or post to Hudson Shoe Agencies Limited, 6 Garden Walk, London, EC2A 3EQ. We will then send you an email with details of where you need to return your shoes. You must send the product back in its original packaging. Please make sure the package is clearly addressed and we recommend you get a certificate of posting from the Post Office.
If you have any other questions please contact the following:
For sales: firstname.lastname@example.org
General Web enquiries: email@example.com
Or write to us: Customer Relations, 6 Garden Walk, London, EC2A 3EQ
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